An short article in a number one Australian newspaper highlighted serious considerations Along with the schooling of staff with the Celltel Indonesian connect with centre. Based on dependable study and resources, the post states:
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The supervisors in charge weren't trained sufficient to have the ability to action in and take care of calls or train employees on The task. Because of the staff’s resignation, Celltel breached their Australian Authorities contracts which were quickly cancelled.
Understandably, the Indonesian Govt has advised Celltel to investigate these challenges like a issue of urgency and has agreed to operate with the Australian Govt the place needed. Nevertheless, they've asked for discreteness and finish confidentiality inside the investigation as They may be concerned that your situation could impression the Indonesian Contact Centre Business which happens to be underneath loads of pressure from other international locations for example India getting to be the new financial investment spot for foreign organizations.
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